📦 AISOM Return Policy

Returns & Exchanges

At AISOM, we want you to feel confident in your purchase. We understand that choosing a wig online requires care and consideration, which is why we offer a return window designed to provide peace of mind while ensuring fairness for all customers.

🕒 Return Window

• Returns are accepted within 7 days of the delivery date, not the order date.

• Return requests must be submitted within this time frame to be considered.

🧾 Return Eligibility Requirements

To qualify for a return, the wig must meet all of the following conditions:

• Lace must be uncut and unaltered

• The wig must be unworn and unstyled

• No glue, tape, powder, styling products, or residue

• No odors (including perfume, smoke, or body scent)

• No signs of brushing, heat styling, or long-term wear

Trying on a wig briefly for fit and appearance is acceptable.
Wearing a wig for daily use, events, filming, or extended periods is not considered a try-on.

Any item showing signs of wear cannot be resold and is therefore non-returnable.

🚫 Non-Returnable Items

• Wigs that have been worn, styled, altered, or damaged

• Final sale / clearance items

• Customized or pre-cut lace wigs (if applicable)

• Items returned without prior approval

📦 Return Process

1. Contact our customer support team to request a return authorization.

2. Once approved, you will receive return instructions.

3. Items sent back without authorization may be refused.

🌍 International Returns & Customs Duties

AISOM products are shipped internationally, and returned items may need to be sent back to our processing facility in China.

Please note:

• Customers are responsible for all return shipping costs

• Any customs duties, taxes, or import fees incurred during the return process are the responsibility of the customer

• AISOM cannot reimburse customs fees charged by local or international authorities

We strongly recommend marking returned packages clearly as “Returned Merchandise” to help minimize customs charges, though this does not guarantee exemption.

💳 Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.

• Approved refunds will be issued to the original payment method.

• Original shipping fees, customs fees, and handling charges are non-refundable.

🤍 Fair Use Policy

Our return policy is designed for genuine fit or style concerns.
AISOM reserves the right to refuse returns that show signs of misuse, excessive wear, or repeated return behavior inconsistent with normal shopping practices.

📩 Need Help?

If you have any questions before ordering, we encourage you to contact us. Our team is always happy to help you choose the right style and avoid unnecessary returns.