Return/Refund Policy,Shipping & Return/Refund

Return/Refund Policy

Pruchasing from Aisom Hair Co.,Ltd. we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
However, if you feel you've received a product that is truly defective. Don't worry. we gladly offer return and exchange items unaltered,unworn,unwased,undamaged and in original packaging. If you have received any product that is defective you must contact us within 7 calendar days from the date of purchase.  Before shipping back, please email us firstly for the right shipping address.
Please note: Custom made orders can not be exchanged and returned except for our mistakes.

 

Exchange policy

1.Email service@aisomhair.com within 48 hours after receiving your package to make an application of exchange. Emails received after the 48 hours will not be taken into consideration. We will send a reply email within 24 hours.
2.Please email us with photo of your goods for our reference.
3.We can offer one time FREE exchanges for the items that have not been worn or tampered with. But the customers will be required to pay the shipping fee of sending the item back to us. After we have received the returned package from you we will then ship the exchanged item for free.
4.For any price differences of the exchanged items, we will charge you extra or credit back the overcharge.
.Rush Exchange:
You can place a new order and receive your refund when the original item arrives back. 
-Place a new order online ,we will send your new purchase after payment received 
-When we receive and process the eligible returned product, we'll issue the refunds or store credit that has no expiry date.

Return Policy

1.Email service@aisomhair.com within 48 hours to make an application of return. Emails received after the 48 hours will not be taken into consideration. We will send a reply email within 24 hours.
2.Please email us with photos of the goods for our reference.
3.Before returning, please contact us first; we are not responsible for any packages posted without our consent.
4.The shipping fee of return would be paid by customers .
5.We can offer FREE returns for the items that have not been worn or tampered with. There won’t be any restocking fee charged, just a $25 shipping fee will be charged for the order we shipped to you at the beginning of the sale, will be deducted from your payment.


Custom Made Order

All colored wigs is custom made order, we will send the picture of colored unit to customers to confirm order before it shipped out.all custome made orders will be shipped with the customer's permission. Due to the nature of products, custom made product sales are final.So we can not accept return or refund for custom made orders.

Please notice: 
We can not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or band, or processed) in any way.